Privacy Policy

A-Resolve is committed to protecting the privacy, confidentiality, and security of personal data processed through its dispute resolution platform.

This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

This Policy is designed to align with:
• EU General Data Protection Regulation (GDPR);
• Swiss Federal Act on Data Protection (nFADP);
• California Consumer Privacy Act (CCPA/CPRA).

The operator of A-Resolve acts as the data controller for personal information processed through the Platform unless otherwise stated.

Contact: support@a-resolve.com

We may collect the following categories of data:

Identification Data:
• name;
• address;
• nationality;
• date of birth;
• identification documents.

Contact Data:
• email address;
• telephone number;
• correspondence details.

Account Data:
• usernames;
• authentication information;
• activity logs.

Case Data:
• pleadings;
• evidence;
• contracts;
• witness statements;
• awards;
• settlement agreements.

Technical Data:
• IP addresses;
• browser information;
• device information;
• cookies and usage analytics.

Where GDPR applies, processing may be based upon:
• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• consent;
• establishment, exercise, or defence of legal claims.

Data may be processed for:
• case administration;
• dispute resolution services;
• identity verification;
• compliance and regulatory obligations;
• fraud prevention;
• platform security;
• customer support;
• service improvement.

Data may be shared with:
• arbitrators;
• mediators;
• experts;
• platform administrators;
• service providers;
• legal advisers;
• competent authorities where legally required.

Data shall not be sold to third parties.

Personal data may be transferred internationally where necessary for dispute resolution proceedings.

Appropriate safeguards shall be implemented where required by applicable law.

Case records may be retained:
• during active proceedings;
• for legal, regulatory, enforcement, and archival purposes;
• for periods reasonably necessary to protect legal rights.

The Platform may retain dispute records for up to ten (10) years after closure of a case unless a longer period is required by law.

A-Resolve implements reasonable technical and organizational safeguards, including:
• encryption in transit;
• access controls;
• authentication measures;
• audit logs;
• secure hosting arrangements.

Note: No system can guarantee absolute security.

Individuals may have rights to:
• access;
• rectification;
• erasure;
• restriction;
• objection;
• data portability.

Requests may be submitted to: support@a-resolve.com

California residents may have rights to:
• know what personal information is collected;
• request deletion;
• request correction;
• limit certain uses of sensitive personal information.

A-Resolve does not sell personal information.

Individuals protected by Swiss data protection law (nFADP) may request:
• access to personal data;
• correction of inaccurate information;
• information regarding processing activities.

The Platform may use cookies and similar technologies for:
• authentication;
• security;
• analytics;
• functionality.

Users may manage cookie preferences through browser settings.

Because A-Resolve administers legal disputes, information submitted within proceedings may be subject to confidentiality obligations under:
• arbitration agreements;
• mediation agreements;
• procedural rules;
• applicable law.

Parties are expected to maintain confidentiality of proceedings.

Questions concerning privacy or data protection may be directed to:
support@a-resolve.com