A step-by-step guide to filing and managing a claim on A-Resolve, from registration to final award.
As a claimant, you are the party initiating a dispute on A-Resolve. Before you begin, make sure you have the respondent's full name, a valid email address, and a phone number on hand, along with any supporting documents (contracts, invoices, correspondence) relevant to your claim.
Register on the platform with the Claimant role using your email address. No registration code is required for this role.
From your dashboard, select "Register New Case." Provide a clear case title, the case type, the disputed amount (optional), and a complete description of the dispute, including dates, background, and what outcome you are seeking.
Enter the respondent's full name, email, and phone number. This information is used to invite them to the case once it is approved.
Attach any contracts, invoices, or correspondence that support your claim (PDF, JPG, PNG, GIF, DOC, or DOCX — up to 10 MB per file). You can add further documents later via the case timeline.
Once submitted, your case is reviewed by the A-Resolve administrator. If approved, an invitation is sent to the respondent's email so they can join the case and respond. You can track every stage of your case from your dashboard at any time.
| Status | What it means |
|---|---|
| Pending Review | Your case has been submitted and is awaiting administrator approval. |
| Registered | Your case has been approved. The respondent has been invited to join. |
| Arbitrator Requested | You have requested an arbitrator and the request is awaiting approval. |
| Arbitrator Assigned | An arbitrator has been appointed and given access to the case. |
| In Progress | The arbitrator has joined and active proceedings have begun. |
| Decided | A final, binding decision has been issued. |
| Archived | The case is closed and kept on record. |
Once your case is registered, you can request that a specific arbitrator be appointed. You do not need to browse a list of arbitrators — simply enter the name of the arbitrator you have in mind, and the administrator will review and confirm the appointment. The appointed arbitrator will then access the case directly from their own dashboard.
In some cases, if the dispute is not resolved after the first arbitrator's review, the respondent may request a second arbitrator, and a third, presiding arbitrator may later be appointed to issue the final decision. You will see each appointment reflected in your case status as it happens.
If you would prefer to attempt mediation, your dashboard provides a unique invitation code you can share with up to two mediators of your choosing. Once they register and enter the code, they will join the case and can participate in the discussion alongside the arbitrator process.
Every case has a shared timeline visible to you, the respondent, and any appointed arbitrators or mediators. Use it to post comments, respond to requests, and track every document and status change in one place. All communication on the platform is logged and timestamped.
Once the arbitrator (or the presiding arbitrator, in a three-arbitrator tribunal) has reviewed the case, a final decision is issued and recorded on the platform. You will be able to view the full decision and reasoning from your case page once it is published.
If you have questions about the process at any stage, please visit our Support & Contact page, or review our Arbitration Rules for further detail on procedure and timelines.
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