Choose the appropriate procedure, prepare the essential information and follow the case through the A-Resolve dashboard.
A-Resolve administers three distinct processes. The correct choice depends on the agreement between the parties and the outcome required.
Use arbitration when legal claims require a final and binding arbitral award. A valid arbitration agreement or recorded post-dispute consent is required.
Use mediation when the parties want a neutral to help them negotiate a settlement. Mediation is consensual and does not itself impose a decision.
Use Expert Determination for a defined technical, accounting, valuation, performance, quality or calculation question. The parties must agree on the mandate and record whether the Determination will be binding, non-binding or binding only for specified findings.
Have the respondent's full name, a valid email address and contact information ready. Collect the contract, dispute-resolution clause, invoices, correspondence and the principal technical or commercial records. For Expert Determination, identify the precise specialist question, the expertise required and any inspection, testing, demonstration or source-code review that may be needed.
Register with the Claimant role using your email address. No registration code is required for this role.
From the dashboard, select Register New Case. Choose arbitration, mediation or Expert Determination, then provide the case title, relevant amount where applicable, the background and the outcome or specialist finding requested.
Enter the respondent's correct contact details. The Platform uses this information to issue the case invitation and record participation or consent.
Upload the contract, relevant clause and supporting documents. Additional material can be added later through the case timeline, subject to the applicable rules and directions.
The administrator reviews the filing, the stated procedural basis and the information needed to notify the respondent. You can track the case through the dashboard. The labels displayed may vary by procedure, but the ordinary stages are:
| Stage | What it means |
|---|---|
| Pending Review | The filing is awaiting the administrator's initial review. |
| Consent or Basis Confirmed | The applicable clause, submission agreement or respondent consent has been recorded. |
| Registered | The matter has been accepted for administration and the respondent has been notified. |
| Neutral Appointment | An arbitrator, mediator or Expert is requested, checked for conflicts and appointed under the applicable process. |
| In Progress | The active procedure is managed through the shared case timeline. |
| Outcome Recorded | An award, settlement or Expert Determination has been recorded, as applicable. |
| Archived | The completed matter is closed and retained in accordance with the Platform's policies. |
Arbitration: the Platform administers the appointment of a sole arbitrator or, where applicable, a three-member tribunal under the Arbitration Rules.
Mediation: a mediator joins the matter through the agreed appointment or invitation process and facilitates confidential negotiations.
Expert Determination: A-Resolve appoints a suitably qualified independent Expert for the defined question. Before substantive work begins, the parties and Expert establish Terms of Reference covering the mandate, material, timetable, fees, intended effect and any inspection, testing or code-review protocol.
Arbitrators, mediators and Experts are subject to the same A-Resolve Declaration of Independence and Conflicts and continuing duty of disclosure.
The claimant, respondent and appointed neutral use the case timeline for communications, documents, directions and status updates. Access is role-based, and activity is logged and timestamped.
Arbitration produces a reasoned arbitral award under the Arbitration Rules. Mediation produces a settlement only if the parties agree and record it. Expert Determination produces a reasoned Determination limited to the agreed mandate, with the binding or non-binding effect stated in the Terms of Reference.
Before filing, review the Arbitration Rules, Mediation Rules, Expert Determination Rules, Procedure & Fees and the Support & Contact page.
A-Resolve